Privacy & Policy

POLICIES 

Profanity Policy 

Agriplex prohibits the use of language that is racist, hateful, sexual, or obscene in nature in a public area. This policy extends to text within listings, on Seller pages, and all other areas of the site that another User may view. If the profane words are part of a title for the item being sold, we allow Sellers to 'blur' out the bulk of the offending word with asterisks (i.e., s*** or f***). 

Please report any violations of this policy to the correct area for review: 

• Report offensive Display Names
• Report offensive language in a listing or otherwise

If a feedback comment; or any communication made between Users on the Website; or email communication between Users in relation to transactions conducted on the Website contain profanity, please review Our feedback removal policy and submit a request for action/removal. 

Disciplinary action may result in the indefinite suspension of a User's account, temporary suspension, or a formal warning. 

Agriplex will consider the circumstances of an alleged policy violation and the user's trading records before taking action. 

Violations of this policy may result in a range of actions, including: 

• Limits placed on account privileges;
• Loss of special status;
• Account suspension.

Replacement Guarantee* 

The Replacement Guarantee seeks to assist Buyers who have been defrauded by qualified sellers on the Website. If at the time of delivery and/or within specified days from the date of delivery of the product/s, if any defect is found, then the buyer of the product/s can ask for replacement of the product/s from the seller. 

If Agriplex has suspicion or knowledge, that any of its buyers and sellers are involved in any activity that is intended to provide claims or information that is false, misleading, or not genuine, then Agriplex may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such buyer and seller and /or disqualify that User and any related Users from availing protection through this program. 

Agriplex reserves its right to initiate civil and/or criminal proceedings against a User who files invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Agriplex may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offense and will be prosecuted to the fullest extent of the law. 

  

DISPUTES (RESOLUTIONS) POLICY 

Overview 

Generally, transactions are conducted smoothly on Agriplex. However, there may be some cases where both the Buyers and Sellers may face issues. At Agriplex, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers. 

What is a 'dispute'? 

A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Website. 

How does a 'dispute' occur in the Marketplace? 

Disputes are filed as a result of a disagreement between the Buyer and the Seller. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue. 

It is important that before a Buyer/Seller raises a dispute, they should attempt to solve the issue. Please note that whenever a Buyer raises a dispute, the Seller's payment for that order is put on hold immediately until the issue is resolved. 

How is a 'dispute' created? 

Whenever there is a disagreement, the Buyer can write to hr@agriplexindia.com, while the Seller can write to info@agriplexindia.com, in order to raise a dispute. Disputes can be raised at a particular transaction level. 

What are the various types of 'disputes? 

Following are the indicative examples of potential disputes: 

• Wrong item received
• Item Not as described
• Damaged or Seal broken on Product
• Part/Accessory missing
• Item not Compatible
• Seller Description/Specification Wrong

In case the Seller rejects the return request of the Buyer, and Buyer raises a dispute, then Agriplex will try to mediate and resolve the dispute between both the parties. If the dispute is resolved in favor of the Buyer, a refund is provided once the product is returned to the Seller. If the dispute is settled in favor of the Seller, the Buyer is entitled to any refund. 

Buyer Protection Program 

In case of a dispute where the Seller is unable to provide a refund or a replacement, Agriplex will actively work towards reaching a resolution. 

The Buyer Protection Program covers Buyers who are unable to successfully resolve their dispute with the Seller or are not satisfied with the resolution provided by the Seller. 

The Buyer can write to hr@agriplexindia.com if the issue with the Seller is not resolved. Agriplex’s Customer Support team will look into the case to check for possible fraud and if the Buyer has been blacklisted/blocked from making purchases on the Website. Only after verifying these facts, a dispute can be registered. 

In due course of resolution, Agriplex's Customer Support Team will facilitate a conference call including the Seller and the Buyer. 

When a dispute has been raised, Agriplex may provide both parties access to each other Display Names, contact details including email addresses, and other details pertaining to the dispute. Buyers and Sellers are subject to final consent from Agriplex for settling the dispute. 

Buyer Eligibility and Restrictions 

Only the Buyers who have purchased the product on Agriplex are eligible for the Buyer Protection Program. 

Buyers can file a dispute within 45 days from the date of delivery of the product 

Any damage or loss to the product after delivery will not be covered under this program and will completely be the Buyer's responsibility. Buyers should refuse to accept delivery if the item is damaged. 

To be able to take advantage of the Buyer Protection Program, Buyers should first contact the Seller and attempt to resolve the issue. If the Buyer doesn't hear from the Seller or is unable to resolve the issue with the Seller even after contact, a dispute can be raised with Agriplex by writing an email to info@agriplexindia.com. 

Fraudulent charges and claims are not covered under Buyer Protection Program 

If the Buyer has already initiated chargeback through the credit card issuing bank, it will not be covered under Buyer Protection Program, though in such cases a Seller can file a claim through the Seller Protection Program. 

Blacklisted and Blocked Buyers are not covered by the Buyer Protection Program. 

Buyers who have reached their maximum lifetime limit for claims are also not eligible. Buyers can make a maximum of 2 claims per year on Agriplex. If the claim was withdrawn, it is not counted. 

Through the Buyer Protection program, Agriplex does not provide any guarantee/warranty to Buyers for products sold on Agriplex against technical/manufacturing defects. 

Raising disputes against Sellers does not automatically entitle the Buyer to a refund or replacement for the product purchased. Agriplex shall verify the disputes so raised and may process only such claims that are valid and genuine. 

Agriplex shall at no point be responsible for any direct or indirect losses, expenses, costs of any nature whatsoever that may be incurred by any Buyer/Seller. 

Claims of the nature of 'Buyer remorse' (i.e. instances where products are bought by the Buyer by mistake or where the Buyer chooses to change his/her mind with regard to the product purchased by him) will not be entertained through this program. 

Agriplex reserves its right to initiate civil and/or criminal proceedings against a User who files invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, Agriplex may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that user and any related users from availing protection through this program. 

Decisions made by Agriplex under the Buyer Protection Program shall be final and binding on its Users. 

Agriplex reserves the right to modify/discontinue Buyer Protection Program without any prior notice period to its Users. 

Through this program, Agriplex shall not entertain claims of Buyers who have incurred loss due to delayed shipment or delivery of the item by the Seller. 

Agriplex Customer Support Team may seek additional information/clarification from the Buyer to facilitate the resolution of the dispute. In the event Buyer does not respond with information/clarification sought within 10 days of such request, the dispute shall be auto-closed in favor of the Seller. 

Disputes via Chargeback 

Whenever a chargeback (CB) comes from a payment gateway/bank, the following situations may arise: